Frequently Asked Questions

Yes, appointments are required so that we may spend time with you, listening to your ideas and offering suggestions. 

A credit card is required to book an appointment. If you do not show or cancel with in 24 hours you will be charged a $50.00 missed appointment fee ($100.00 for a trunk show appointment)

Please email your questions to our sales team. Please include as much information as possible: style, description, magazine, etc. If we do not have a dress in stock that you are interested in trying on, we will be happy to see if the sample is available to borrow from the designer. This will be an additional charge.

Initially, two hours is sufficient. It allows enough time to try many styles without overwhelming you.  For revists plan on spending an hour and a half (90min).

Yes, you are more than welcome to bring up to 4 guests with you to your appointment. If you are interested in bringing a larger party with you, please let us know when booking your appointment. We offer private appointments that can accommodate larger groups for an additional charge. 

Just yourself, an open mind, and any pictures you may have for ideas. We have all the shoes and foundations you will need.

A comfortable timeline would allow 10 months to a year before your wedding when ordering your gown. Accessories can take between 8-12 weeks to arrive.

Alterations done at Jennifer's and are offered as a courtesy to our brides . They are available on a first come first serve basis. During the busy season alterations appointments can be booked out. Please contact the salon to book an alterations reservation and receive your seamstress information.We suggest you schedule your fittings several months in advance and begin alterations 10-12 weeks in advance of your wedding. 

There is a $50 fee for appointments cancelled within 24 hours and no shows. This fee will be added to your total bill. Alterations are not a set price, they are based on what you need. Bridal alterations average $400-$600. These are just estimates provided for your information. 

Yes, of course. Shipping is ground unless otherwise requested (price quoted at time of request). We use UPS to ship all packages. We do not ship COD. All merchandise must be paid in full, including shipping, before anything is sent.

60% of the retail price is required as a deposit or payment in full.The balance is due within 30 days of notification that the merchandise has been received by Jennifer’s. All merchandise must be payed in full before fittings begin.

VISA, MASTERCARD, DISCOVER, CASH and PERSONAL CHECKS ACCEPTED(except when picking up merchandise)

Per our contract, all sales are final after 72 hours. No refunds or exchanges after that time. Special orders within 72 hours are subject to a 10% cancellation fee of the total purchase price which is non- transferrable.

If your order has not been placed, and it is within 72 hours, your deposit minus a cancellation fee of 10% will be refunded in the manner in which your deposit was made. After 72 hours, all deposits are completely non-refundable. NO EXCEPTIONS. Your balance must be paid for in full as stated in your contract.

Please advise us in writing by certified letter of a cancellation or postponement. You will receive a written response back confirming that we will store your wedding gown/accessories for one year after the scheduled wedding date. After one year if a new wedding date has not been set the gown/accessories must be picked up or they become property of Jennifer’s.

Yes, two weeks after placing your order you may email or call us and request a confirmed ship date.

You will receive an email notifying you that your merchandise is in and the balance is due within 30 days. At this time you can schedule an appointment to come in to try on your dress. 

Yes. Please call to make arrangements to drop off your dress/ veil. Price ranges vary from $300-$450. Payment in full is required, as your dress will be shipped to you directly upon completion.

Unfortunately the bridal industry has some hidden evils I would like to share with you.

First, remember the old adage, “you get what you pay for.”

Second, it is so important to find a person and a place that you enjoy and trust. This is the most important day and you are involved with this person/place for many months. You want to make sure that you feel comfortable. We want your wedding experience to be fun, easy, efficient and memorable.

There are so many discount internet sites that are “offering” designer merchandise at a fraction of the cost. The risks are high.
Are you getting the actual designer item or a knock off?
What are you going to do with it when it lands on your doorstep?
What if it is not right?
Is my deposit refundable?
Who is going to help you accessorize and alter it?
Who will be your shoulder to lean on in times of stress?

This is your wedding day and the whole experience from shopping with your someone special to that hug on your final day should be perfect. You have to decide what it is worth to you to deal with a salon that has an authorized relationship with the designer and that has a physical place that you can go to handle your needs and concerns. A place that can provide you and your bridal party with all the necessary services from beginning to end . Everything has a price….What is it worth to YOU?

Counterfeit dresses are a problem on internet discount sites.  See this link for an example